Reference

What Our Legal Terms Cover at xe66

These terms set out how your account operates, what we expect from you, and what you can expect from us — including how bKash, Nagad, and Rocket transactions are handled under our account policies.

Jurisdiction-dependent accessbKash, Nagad, Rocket account rulesAccount holder responsibilitiesData handling and retentionContact and dispute paths
xe66 What Our Legal Terms Cover at xe66
CONTACT PATHS

How to Reach Us on Legal and Account Matters

If you have a question about these terms, your account eligibility, or how a specific bKash, Nagad, or Rocket transaction is treated under our policy, our support team handles those enquiries directly. Reach out through the channels below and include your account reference so we can respond accurately.

Live Chat Available through your account dashboard. Use this for account-specific legal queries — have your registered mobile number ready so we can verify your identity quickly.
Email Support Send detailed policy or eligibility questions to our support address. We respond to written legal enquiries with a full account-level reference so nothing is missed.
Account Help Centre Our help section covers jurisdiction FAQs, wallet verification steps for bKash and Nagad, and account closure requests — searchable from your account menu.
ACCOUNT SECURITY

How xe66 Handles Data, Cookies and Account Security

Your account data is held under the terms described here. We collect what is needed to operate your account, verify your identity, and process transactions through bKash, Nagad, and Rocket. We do not sell your data to third parties. Cookies are used to keep your session active, remember your language setting, and monitor for unusual account access. You can manage cookie preferences through your browser settings without losing your account access.

Data Retention

We retain your account and transaction records in line with our policy period. After account closure, records are held only as long as required for verification, dispute resolution or legal compliance.

Account Security

Every login uses OTP verification to your registered mobile number. If you notice unrecognised access, use the account lock option in settings and contact support immediately with your account reference.

Cookie Policy

Session cookies keep you logged in while you browse. Analytics cookies help us identify and fix account flow issues — including bKash and Nagad deposit screens. Both can be adjusted in your browser.

Requesting Changes

To request correction or deletion of your account data, submit a written request via email with your account ID. We process data requests within the timeframe set out in our policy and confirm by return.

Common Legal and Eligibility Questions Answered

These are the questions we see most often about account eligibility, legal terms, data rights, and what happens when you contact us about a policy matter.

Access depends on your local law and whether your region is eligible. You are responsible for checking that before registering. We do not make that legal determination on your behalf.

No. The same account terms apply regardless of which local wallet you use. bKash, Nagad, and Rocket are treated equally under our account policy and transaction rules.

Send a written request to our support email with your account ID and the specific action you want — access, correction, or deletion. We will confirm receipt and process it under our stated policy timeframe.

Records are retained only as long as needed for dispute resolution, verification, or legal compliance. After that period, your data is removed in line with our retention policy.

When we make a material update, we notify you via the contact details on your account. Continuing to use your account after that notification means you accept the updated terms.

Reach our support team via live chat or email with your account reference and the specific decision you are disputing. Written disputes receive a documented response referencing the relevant policy section.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.